The Member Engagement Summit brings together cooperative communication, marketing and member service professionals from across the nation to exchange ideas and identify solutions. Shaped by participant feedback, the agenda focuses on the most pressing issues facing cooperatives today. Sessions share expert perspectives and real-world accounts on what’s actually working in the field, paired with dedicated time for networking and discussion. The agenda is designed to deepen understanding of cooperative members’ expectations and preferences in an era of industry change and to provide attendees with practical, actionable strategies to apply at home.
Why attend
Discover proven tactics, explore the latest consumer research and build connections that help you enhance member satisfaction and strengthen loyalty. Focus on practical applications that work, fresh perspectives that meet the needs of the moment and networking with dedicated cooperative professionals from across the country who share your mission.
About the Summit
Location: Raleigh, NC
Hosted at the Westin Raleigh-Durham Airport, the Summit is just minutes from RDU Airport and easily accessible from major highways. The hotel is within walking distance of a variety of shops and restaurants, and the iconic Angus Barn—one of the area’s most well-known dining destinations—is just a short drive away.
Be sure to check out the surrounding shopping district, Brier Creek Commons.
2026 Agenda Highlights
- Digging Into the Data: Drivers of Satisfaction and Key Research Findings
- Panel Discussion: Tactics of Top-Performing Cooperatives
- Affordability Focus: Research Insights, TOU Rates, and Protecting Satisfaction Amid Rising Costs
- Member Trust: How to Build It—and Why It Matters for Satisfaction
- Engagement Strategies: Turning Members into Advocates
- State of the Industry: Grid Reliability, Affordability, and Evolving Member Expectations
- AI in Action: Enhancing the Member Experience
Attendee Testimonials
Photo Gallery
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