The Member Satisfaction Tracking Survey (MSTS) assesses cooperative performance in areas ranging from reliable service, to handling complaints, to community…
From member opinions to member engagement
The cooperative difference puts people first. At Cooperative Insights, our mission is to empower you with information about your members’ perceptions, needs and evolving expectations to support you in developing actionable strategies for member engagement in a changing energy environment.
While our research services and capabilities have grown alongside the industry and needs of your members over the past two decades, our mission has never wavered.
Partners in purpose
We understand the unique needs of electric cooperatives because we were formed and are owned by cooperatives. We view the cooperatives we work with as partners, not clients.
We listen to understand the purpose of your research needs and carefully craft questions to make sure you get the information you need to satisfy your research goals.
We don’t just provide you with data; we analyze it, identify trends, compare it to benchmarks and deliver it to you in a thorough, easy-to-understand report.
We’ve worked with Cooperative Insights for almost a decade and value them as a partner in our efforts to meet members’ needs. The staff is top-notch: responsive to our needs, easy to work with and makes a complex process as smooth as can be.
Jon Turner, 4-County Electric Power Association, Miss.
Cooperation among cooperatives
Hear straight from your cooperative peers, representing some of the best performing co-ops in the nation.
News & Insights
By the numbers, 2023 was a big year for co-ops getting to know more about their members! Here’s a glimpse…
We are excited to announce the dates for next year’s Member Engagement Summit – Sept. 19 and Sept. 20, 2024,…
Broadband SurveyIf your cooperative is providing broadband service, the Broadband Satisfaction Survey provides constructive feedback on the member experience. By tracking…