Member Satisfaction Tracking System
Discover your members’ perceptions of cooperative performance and how those perceptions compare to national benchmarks through the Member Satisfaction Tracking System. Often called the “cooperative report card,” samples of your membership are surveyed online at an interval of your choosing – monthly, quarterly, semi-annually or annually. You can choose whether to gauge general satisfaction or to learn about your members’ satisfaction with a specific co-op experience, like reporting an outage, calling the call center, right-of-way maintenance and more. Touchstone Energy® cooperatives will receive an ACSI® score as part of this service.