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The 2026 Member Engagement Summit brought nearly 100 electric cooperative communication, marketing and member service professionals to Raleigh for two days of learning, conversation and connection. Attendees exchanged ideas, explored the latest research and considered new approaches to the issues shaping member engagement today and in the future.

Day 1 Gallery

Day 1 looked at the forces reshaping the electric industry and what they mean for cooperatives and their members. Attendees explored the latest survey insights on member satisfaction and trust, and heard from cooperative leaders on proven approaches for strengthening the member experience.

Day 2 Gallery

With affordability top of mind for both members and cooperatives, Day 2 explored the issue from multiple angles, including the state of the economy, evolving information sources, member perceptions, communicating rates and value, and strategies for meaningful member engagement.

These conversations continued beyond the sessions as attendees networked and exchanged ideas with peers. Learn more about the Member Engagement Summit and join our email list to be the first to hear about our next event.