Congratulations! Top-Scoring Cooperatives of Q4 2025

In partnering with cooperatives nationwide to provide consumer research and analysis that drive exceptional service, Cooperative Insights is proud to recognize outstanding cooperatives that lead in member satisfaction and loyalty. Congratulations to the following cooperatives for earning a top Net Promoter Score℠ (NPS®) or American Customer Satisfaction Index (ACSI®) score through Cooperative Insights’ score-provision services in the fourth quarter of 2025.

Top Net Promoter Score℠ Recipients in Q4 2025

Top American Customer Satisfaction Index (ACSI®) Recipients in Q4 2025

Far exceeding benchmarks, these ratings highlight a strong commitment to member service and continuous improvement as our industry evolves. Congratulations to these cooperatives for their leadership in delivering exceptional member experiences.

Cooperative Insights recently expanded its research services to offer American Customer Satisfaction Index (ACSI®) scores and Net Promoter Scores℠ (NPS®) to all qualifying cooperatives through new strategic partnerships with the authorized managers of these proprietary metrics. The metrics provide cooperatives with important context and benchmarks for measuring member loyalty and satisfaction against national averages.

The scores for the listed cooperatives were provided through Cooperative Insights’ score-provision services. Net Promoter Scores are now available to all cooperatives, and ACSI scores to qualifying cooperatives, through Cooperative Insights. For more information about Cooperative Insights’ NPS and ACSI score provision services, contact us.

Surveys were administered by Cooperative Insights on behalf of the above cooperatives during the fourth quarter of 2025. ACSI scores were modeled by ACSI LLC using the proprietary ACSI methodology. ACSL LLC did not regulate the survey administration or sample size. ‘ACSI’ is a registered trademark solely owned by American Customer Satisfaction Index LLC. Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks of Bain & Company, Inc., NICE Systems, Inc. and Fred Reichheld. ACSI LLC and Bain & Company, Inc. are unaffiliated entities. Cooperative Insights engages each independently for reporting purposes.