News & Insights

Elevate Rural Broadband: Top 5 Reasons to Join the Broadband Satisfaction Survey

Is your co-op offering broadband service? Our concise-but-powerful Broadband Satisfaction Survey can help you stay competitive and build loyalty in your service territory. Check out our top 5 reasons to join this growing survey!

  1. Get a Net Promoter Score: The Net Promoter Score (NPS) is a powerful metric that provides clear insight on how much your customers like your service – and can be used as a predictor of business grown.
  2. Benchmark Your Experience and Drive Improvement: As more cooperatives join the program, the survey data allows for comparison and benchmarking, including an ACSI® score at no cost for Touchstone Energy® cooperatives. This valuable insight helps your cooperative identify areas for improvement, ultimately leading to a better broadband experience for members and helping you stay competitive in the broadband space.
  3. Maintain a Positive Image for Your Cooperative: As a provider of both broadband and electricity, satisfaction with broadband service can influence perceptions of the cooperative overall. This survey pinpoints needs and concerns and can help your co-op maintain positive sentiment across the board.
  4. Take a Member-Centric Approach: We are member-owned and operated, and measuring satisfaction reinforces this core principle by demonstrating a commitment to providing the best possible service.
  5. Shape the Future: For most co-ops, this isn’t just a one-time survey. Regular participation throughout the year provides continuous feedback, allowing your cooperative to adapt and evolve your offerings to meet changing needs and expectations.

Take the next step toward broadband service excellence, and contact us today to sign up at or learn more on our website.