Webinar: Raise Satisfaction with Insights from the UPDATED Cooperative Difference Survey

Want to better understand member perceptions and how to raise satisfaction? 

Join the Cooperative Difference Survey Webinar on April 5 at 11 am, and discover how this updated survey can power your communications and co-op strategies.

Back and better than ever, the 2024 Cooperative Difference Survey has been updated to dig deeper into your members’ perceptions, opinions and preferences – and to provide your cooperative with even more actionable insights. 

Find out how this survey can supercharge your success with:  

• Enhanced reporting: Packed with clear takeaways, this more concise report zeroes in on actionable insights specific to your cooperative
• Sample questions revealed: See firsthand what valuable data you’ll collect
• How benchmarks in satisfaction and engagement – and a free ACSI® score for Touchstone Energy® members – help you gauge your success
• How “age-matching” methodology provides key insights into differences between age groups within your membership – a feature unique to this survey
• NEW topics, including: 
  • Matching of communication channel preferences to issues/information for better informed communication and marketing strategies
  • Evaluation of cooperative performance in three key areas: core services, trust and value, community impact
  • Interest in/awareness of energy services: Demand response, TOU, solar, storage

WEBINAR 

2024 Cooperative Difference Survey: Back and Better than Ever

Friday, April 511 am Eastern 

We encourage you to register even if you can’t make the webinar so that we can send you a recording after the event. If you have any questions about the survey or the webinar, please contact Callaway.King@ncemcs.com.

Hope to see you there!