Webinar: Turning Survey Data into Action – Member Satisfaction Tracking System

Want to get more out of your survey results?
Dig into the data revealed by satisfaction tracking – and see how to apply it – during our upcoming “Turning Survey Data into Action – Member Satisfaction Tracking System” webinar. We’ll talk with Brian Zeidner of Claverack Rural Electric Cooperative and see how his cooperative is analyzing survey results and developing strategies that move the needle on satisfaction. This will be an interactive session – bring your questions!

Webinar: Turning Survey Data into Action – Member Satisfaction Tracking System
Wednesday, August 23
1:30pm
Register Here

Topics covered

• Cooperative Insights and the Member Satisfaction Tracking System
• Finding opportunities within survey data
• How custom questions can augment strategic planning
• Presenting to leadership
• How Claverack converts results into action
• Q&A

Speakers


Brian Zeidner
Claverack Rural Electric Cooperative
Director of Member Services

Brian has served as the Member Services Director for Claverack Rural Electric Cooperative for the past 18 years. He his wife Pat own and operate a 42-acre beef farm in Sugar Run, Pennsylvania. Besides working for the Cooperative, Brian serves on the NRECA Distributed Energy Resources Member Advisory Group, is the Co-chair of the Northern Tier Industry and Education Consortium and is a United States Air Force veteran. He holds degrees in Business, Management and Economics and Construction Technology.


Lorrie Kristof
Cooperative Insights
Senior Data Analyst

Lorrie is a data analyst at Cooperative Insights, partnering with electric cooperatives across the nation to track member satisfaction. With more than 20 years of experience working in, and teaching statistics, she provides data analytics support to co-ops through various market research services. Lorrie is skilled in forecasting, data mining, data analysis, text analytics and reporting using SAS and R.